Terms and Conditions for
Audio/Visual Services
Welcome to the Zonal ASD IT services platform. By accessing or using our Audio/Visual Services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
1. All work requested will be completed during regular business hours (8:00 a.m. – 5:00 p.m.) from Monday to Friday. All work required outside regular business hours, including Saturdays, Sundays, and statutory holidays, will be charged at a premium rate.
2. Unless otherwise stated in the scope of work, all pricing associated with the travel is based on the following;
One (1) technician in one (1) vehicle
One (1) technician in one (1) hotel room for overnight accommodations.
3. All pricing contained within this proposal is based on completing all work during a single-phase type project only. Should this project plan require a multiple-phase installation approach, Activo will work with the customer to formulate an agreed-upon schedule and associated revised pricing.
4. Zonal ASD have assumed that access to the site has been prearranged to avoid delays and additional costs when our technicians arrive on-site. Any provisioning or scheduling for security personnel required to escort Activo throughout the site is the customer’s responsibility and cost.
5. Where applicable, Zonal ASD has not allowed for any of the following. Should any of the following be encountered, additional costs to the customer may apply.
Any environment, not deemed to be a standard office environment with hollow drywall partitions and T-Bar type ceilings not exceeding 10’0” in height.
Permits and associated fees.
Inspections by local inspectors or other authorities.
Revisits or additional hours due to factors outside of Activo’s control, such as downtime associated with customer-provided equipment, attaining security access or escorts, or any other unforeseen circumstances that will prevent scheduled activities from being completed.
Removal or disposal of cabling, equipment or other materials.
All pricing contained in the proposal has been based on utilizing Activo technical resources that are not affiliated with any local unions.
6. The pricing provided only includes the requirements specified in our scope of work. All additional work not identified in our proposal will be charged extra at the rates based on the Zonal ASD change management process.
7. Zonal ASD has not allocated additional time to complete the work if other types of construction (e.g., solid ceilings, insulated walls, block walls, warehouse environment) are encountered on site. If these conditions exist, Zonal ASD will notify the customer before proceeding with the work. Zonal ASD will work to ensure minimal impacts on the schedule and inform the customer of any associated cost increases.
8. A lift device has not been included in our price. All installations or activities requiring a lift device are considered out of scope.
9. Zonal ASD have a mandate to ensure our staff are safe when performing their duties. Therefore, Zonal ASD assumes that the project site is free from any materials containing asbestos or other hazardous substances. If this is not the case, any additional costs associated with making the environment safe will be identified by Zonal ASD, allowing the customer to take action accordingly. Zonal ASD will work with the customer to ensure revised scheduling, costs and requirements are known and agreed upon.
10. Zonal ASD has assumed that all existing conduit and cable-tray routes are accessible and sufficiently sized to accommodate the installation required. If this is not the case, Zonal ASD will bring this to the customer’s attention and provide pricing associated with any required changes, if requested.
11. During on-site installation, if any unforeseen circumstances are uncovered that would prevent completion and result in additional costs, Zonal ASD will promptly identify these issues and notify the customer of the associated costs. The customer will then be required to approve any extra work before proceeding.
12. Our pricing has been based on any requirements for conduit, j-hooks, cable tray, core drilling, or surface raceway that may be required to support the cabling installation, which have already been installed by others, unless otherwise indicated in this proposal. If Zonal ASD is required to provide this, an additional charge will apply.